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| Copyright © 2010 Paladine, LLC of Kansas City |
Westbury FAQ
Where do I order or get product information?
In order products, or to simply request additional product information, please contact your Regional Sales Manager.
Midwest Regional Sales Manager is:
Derek Davis
Derek@PaladineDistribution.com
(816) 223-2715
How long does it take to receive my order after it is placed?
Delivery times can vary depending on location
What Railing Heights are Available?
Railing heights in stock are 36".
42" railing height is a special order.
Custom heights are available upon request.
What Railing Lengths are available?
Stock lengths are available in 6' and 8'
6' and 8' sections can be cut down as needed
What Colors are available?
Standard stock colors (AAMA 2604): Satin Black (DSI 101), Black Fine Texture (DSI 106), and Metallic Bronze Fine Texture (DSI 107)
Custom colors can be available upon request
How are orders shipped?
Our preferred shipping is with Common Carrier. The carrier will contact you 24 hours before delivery to schedule a time.
When your Railing System is shipped, the carrier will call you 24 hours before delivery to schedule a time. Secure Factory
packaging, Railing comes knocked down in a box (rails, spindles, mounts). Easy unload. Customers responsibility
for unloading. Small items will be shipped UPS.
Our Distribution center is located in Kansas City, MO
What are the advantages of Paladine, LLC over other Wholesale Distributors?
We provide you with the highest quality aluminum railing system for durability, beautiful lasting finish and best warranty offered on the
market today. For ease of installation, we offer both a written and instruction video (on website) to guide you through the installation
process. Easy screw, tap and snap assembly!
In order products, or to simply request additional product information, please contact your Regional Sales Manager.
Midwest Regional Sales Manager is:
Derek Davis
Derek@PaladineDistribution.com
(816) 223-2715
How long does it take to receive my order after it is placed?
Delivery times can vary depending on location
What Railing Heights are Available?
Railing heights in stock are 36".
42" railing height is a special order.
Custom heights are available upon request.
What Railing Lengths are available?
Stock lengths are available in 6' and 8'
6' and 8' sections can be cut down as needed
What Colors are available?
Standard stock colors (AAMA 2604): Satin Black (DSI 101), Black Fine Texture (DSI 106), and Metallic Bronze Fine Texture (DSI 107)
Custom colors can be available upon request
How are orders shipped?
Our preferred shipping is with Common Carrier. The carrier will contact you 24 hours before delivery to schedule a time.
When your Railing System is shipped, the carrier will call you 24 hours before delivery to schedule a time. Secure Factory
packaging, Railing comes knocked down in a box (rails, spindles, mounts). Easy unload. Customers responsibility
for unloading. Small items will be shipped UPS.
Our Distribution center is located in Kansas City, MO
What are the advantages of Paladine, LLC over other Wholesale Distributors?
We provide you with the highest quality aluminum railing system for durability, beautiful lasting finish and best warranty offered on the
market today. For ease of installation, we offer both a written and instruction video (on website) to guide you through the installation
process. Easy screw, tap and snap assembly!
Fortress FAQ
Q: How are your products coated and doesn't iron typically rust?
A: All Fortress Iron products are galvanized inside and out, and powder coated to allow for the highest standard of quality on the market. All products are backed by a
the general warranty statement with the option to download the full warranty statement.
back to the top
Q: Does Fortress Iron sell to the public from a retail perspective?
A: Fortress Iron sells almost entirely through distribution. Our distributors are located regionally throughout the continental United States and service a large number
of retails shops, lumber yards, and hardware stores that can service the needs of the individual or contractor.
back to the top
Q: Where can I get instructions on how to install Fortress products?
A: General installation instructions are provided to everyone on the website under the installation tab. Click here to see all installation instructions offered. There are
also educational installation videos currently available for our Fence products (Classic Fence, Versai Fence and Estate Fence). For non-standard installations, a
Fortress representative or customer service can help with any questions.
back to the top
Q: Are the Fortress panels a true height? Ex: Is the 48” PIP panel really a true 4’ tall?
A: Most Fortress railing and fence panels are constructed using the actual height. Each product you view on our website should indicate the exact dimensions of its
length and height.
back to the top
Q: Based on the 93.5” length, how far apart should I set my posts?
A: The panel system is based on an 8’ on center standard that is very common in most markets. Setting posts exactly 8’ from center to center of post would leave the
perfect amount of spacing to install the panels. Brackets must be factored into the scenario, which create ¼” on either side. This half inch, the 93.5” in panel, and the
inch on either side of the posts will give you your 96” (8ft) length.
back to the top
Q: Do post caps come with posts? Do screws come with brackets?
A: The costs of both posts and brackets are inclusive of the caps and screws. The post includes a nylon flat cap, which can easily be replaced by an alternative cap if
needed. The brackets are packaged with stainless steel self-tapping screws that are ideal for installing into iron or metal. If the installation calls for a wood post
installation, wood screws will need to be provided by the installer.
back to the top
Q: What is the difference between an IPO and a PIP panel?
A: The IPO panel is what we refer to as an Iron Panel for Ornament. This panel is going to include the 13” pre-welded ring in the center of the panel. This allows you
to install the insert of your choice for a more decorative look. The PIP panel is just your straight, 2-rail flat-top panel without any decoration.
back to the top
Q: Do your railing and fence panels come in the same finishes as the pickets?
A: The standard fence panel program is only stocked in Gloss Black. Classic Railing Panels are available in Gloss Black and also in two premium textured finishes:
Rustic Brown and Antique Bronze. Also available is the Fortress Custom Color Program that will allow the customer to order railing and fence panels in an
assortment of colors. Fortress has a listing of colors that can be produced, some of which include some textured finishes that are extremely unique and would be a
nice accent for some jobs. Please ask your local retailer or distributor for details.
back to the top
Q: Are samples available?
A: Yes. Samples of the panels and balusters can be obtained through your local retailer or distributor. We carry a number of different samples that are sized down to
a hand-held size for easy viewing.
back to the top
Q: How do I find my local retailer or distributor?
A: You may contact a Fortress Iron team member at (toll free) 1-866-323-4766 or contact sales@fortressiron.com for information on how to get in touch with a local
supplier. Fortress covers almost the entire continental United States and Canada, so most customers will have an outlet of purchasing near to them.
back to the top
Q: What if I need a panel that is shorter than the lengths you offer? Can I cut it? If so, how?
A:The only option to achieve a shorter length panel is to cut it to size, preferably with a reciprocating saw or portaband saw. An abrasive blade will create too much
heat and compromise the powder coat, possibly melting it. Once the cut it made, use a metal file to file away any burrs or uneven surfaces. You MUST use a rust
inhibiting paint such as Rustoleum and treat the inside and outside of the cut area. The rust inhibiting paint works as a barrier against moisture to prevent rust. This
step cannot be skipped. Let dry for an hour and the rail will be ready to install.
back to the top
Q: What should I do if I have a warranty claim?
A: Please download the Fortress Warranty Claim Form by clicking here. Complete the form in its entirety and either fax to 972-644-3720 or email the completed form
to warranties@fortressiron.com. All documentation must be provided for the claim to be processed. Read the instructions included on the Fortress Warranty Claim
Form carefully for more detailed information concerning warranty claims.
A: All Fortress Iron products are galvanized inside and out, and powder coated to allow for the highest standard of quality on the market. All products are backed by a
the general warranty statement with the option to download the full warranty statement.
back to the top
Q: Does Fortress Iron sell to the public from a retail perspective?
A: Fortress Iron sells almost entirely through distribution. Our distributors are located regionally throughout the continental United States and service a large number
of retails shops, lumber yards, and hardware stores that can service the needs of the individual or contractor.
back to the top
Q: Where can I get instructions on how to install Fortress products?
A: General installation instructions are provided to everyone on the website under the installation tab. Click here to see all installation instructions offered. There are
also educational installation videos currently available for our Fence products (Classic Fence, Versai Fence and Estate Fence). For non-standard installations, a
Fortress representative or customer service can help with any questions.
back to the top
Q: Are the Fortress panels a true height? Ex: Is the 48” PIP panel really a true 4’ tall?
A: Most Fortress railing and fence panels are constructed using the actual height. Each product you view on our website should indicate the exact dimensions of its
length and height.
back to the top
Q: Based on the 93.5” length, how far apart should I set my posts?
A: The panel system is based on an 8’ on center standard that is very common in most markets. Setting posts exactly 8’ from center to center of post would leave the
perfect amount of spacing to install the panels. Brackets must be factored into the scenario, which create ¼” on either side. This half inch, the 93.5” in panel, and the
inch on either side of the posts will give you your 96” (8ft) length.
back to the top
Q: Do post caps come with posts? Do screws come with brackets?
A: The costs of both posts and brackets are inclusive of the caps and screws. The post includes a nylon flat cap, which can easily be replaced by an alternative cap if
needed. The brackets are packaged with stainless steel self-tapping screws that are ideal for installing into iron or metal. If the installation calls for a wood post
installation, wood screws will need to be provided by the installer.
back to the top
Q: What is the difference between an IPO and a PIP panel?
A: The IPO panel is what we refer to as an Iron Panel for Ornament. This panel is going to include the 13” pre-welded ring in the center of the panel. This allows you
to install the insert of your choice for a more decorative look. The PIP panel is just your straight, 2-rail flat-top panel without any decoration.
back to the top
Q: Do your railing and fence panels come in the same finishes as the pickets?
A: The standard fence panel program is only stocked in Gloss Black. Classic Railing Panels are available in Gloss Black and also in two premium textured finishes:
Rustic Brown and Antique Bronze. Also available is the Fortress Custom Color Program that will allow the customer to order railing and fence panels in an
assortment of colors. Fortress has a listing of colors that can be produced, some of which include some textured finishes that are extremely unique and would be a
nice accent for some jobs. Please ask your local retailer or distributor for details.
back to the top
Q: Are samples available?
A: Yes. Samples of the panels and balusters can be obtained through your local retailer or distributor. We carry a number of different samples that are sized down to
a hand-held size for easy viewing.
back to the top
Q: How do I find my local retailer or distributor?
A: You may contact a Fortress Iron team member at (toll free) 1-866-323-4766 or contact sales@fortressiron.com for information on how to get in touch with a local
supplier. Fortress covers almost the entire continental United States and Canada, so most customers will have an outlet of purchasing near to them.
back to the top
Q: What if I need a panel that is shorter than the lengths you offer? Can I cut it? If so, how?
A:The only option to achieve a shorter length panel is to cut it to size, preferably with a reciprocating saw or portaband saw. An abrasive blade will create too much
heat and compromise the powder coat, possibly melting it. Once the cut it made, use a metal file to file away any burrs or uneven surfaces. You MUST use a rust
inhibiting paint such as Rustoleum and treat the inside and outside of the cut area. The rust inhibiting paint works as a barrier against moisture to prevent rust. This
step cannot be skipped. Let dry for an hour and the rail will be ready to install.
back to the top
Q: What should I do if I have a warranty claim?
A: Please download the Fortress Warranty Claim Form by clicking here. Complete the form in its entirety and either fax to 972-644-3720 or email the completed form
to warranties@fortressiron.com. All documentation must be provided for the claim to be processed. Read the instructions included on the Fortress Warranty Claim
Form carefully for more detailed information concerning warranty claims.